- Purchase Related Policies
The products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Romanov Cosmetics reserves the right to cancel any online order for any reason.
- Accuracy of Information
We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free.
- Intellectual Property
All content available on the Website, including but not limited to text, graphics, logos, images, video and audio) is the property of Romanov Cosmetics, and is protected by United States and international copyright laws.
Except as required under applicable law, neither the Content or Trademarks nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent. Requests for permission should be directed in writing via email to firstname.lastname@example.org.
- Your Obligations and Responsibilities
- Your Account
You may choose to register for an account on the Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Romanov Cosmetics best interests to do so.
- Representations and Warranties; Limitation of Liability; Indemnification
THE WEBSITE IS PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
WE ARE NOT RESPONSIBLE FOR TIMELINESS, ACCURACY, UNAVAILABILITY OR INTERRUPTIONS IN AVAILABILITY, VIRUSES OR OTHER DEFECTS IN THE WEBSITE OR ITS CONTENTS. IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE WEBSITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify and hold Romanov Cosmetics, our parent company, affiliates, officers, employees, agents and licensors harmless for any loss, damages, claims, fines, penalties or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your (or anyone acting under your password and user name) use of the Website, any User Content made available on the Website or breach of these Terms and Conditions. You also agree to indemnify Romanov Cosmetics for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
- Fraud Protection
We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order of our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
IN THE EVENT OF ANY PERCEIVED ABUSE(S) OF ROMANOV COSMETICS’ SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF ROMANOV COSMETICS, A RETURN OR MULTIPLE RETURNS MAY NOT BE HONORED
With respect to any dispute regarding the Website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of State of California, as if the Terms and Conditions were a contract wholly entered into and wholly performed within State of California.
- Consent to Receive Notices Electronically by Posting on the Site and Via Email
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such terms and conditions.
- Returns and Refunds
Returns of merchandise purchased on Romanov Cosmetics website will be processed within 5 days, this may vary during busy periods, such as national Holidays and Christmas season. If the date falls into a Holiday allow additional 3 business days for return processing.
Allow 5-10 working days for refunds to appear in your account.
We monitor closely the number of returns made by customers, and continued returns will be flagged and refused at our discretion or lead to the closure of your Romanov Cosmetics account.
For security and product safety reasons, we are unable to accept hand-carried returns.
We believe in the quality of our products and wish that you become a loyal customer of Romanov Cosmetics. However, if you are not completely satisfied with your Romanov Cosmetics Online purchase, you may return it within 30 days of receipt and we will be happy to provide a full merchandise refund in the original form of payment. NOTE: Items received outside of our 30 days return period will not be accepted and will be returned to you. Allow 3-5 working days for refunds to appear in your account. When returning a merchandise, including single units or/andproduct sets, we require all contents from the original merchandise and/orproduct set. Partial items from will not be refunded.
For health safety and security reasons, we are unable to accept hand-carried returns.
Should you wish to cancel your order and return any product, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at email@example.com. Please provide full details of the customer order number and the goods which are being returned.
We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender.
Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
To improve our service, please let us know the reason for returning any goods.
- Contact Customer Service
You may reach Romanov Cosmetics Customer Service by e-mailing us at firstname.lastname@example.org.
Payment can be made by any of the following methods: Visa, Master Card, American Express, Discover and PayPal. Payment will be debited and cleared from your account at the point at which your order is placed. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. Payments are made through SQUARE secure transaction or PayPal. The cardholder’s address must match the information held by the issuing authority. We do not except PO box addresses. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Romanov Cosmetics, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.
Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
- Receiving purchased merchandise
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.
Your statutory rights are not affected.
- Collected Customer’s Information
We may collect and process details of transactions you carry out through our website and of the fulfilment of your orders, Information that you provide by filling in forms on our website or information that you otherwise provide to us. This includes information provided at the time of registering to use our website (including your email address, name, address and / or telephone number and for Wholesale customers tax ID or any business identification information) or requesting further information. We may also ask you for information when you report a problem with our site.
We do not share your information or any data with a third party.
If you contact us we may keep a record of that correspondence.
Romanov Cosmetics does not accept any responsibility whatsoever for any testimonies placed on this website. All testimonies have been reproduced here as they were originally written by the original customer. Any false claims or are the responsibility of the original customer who has provided a testimony.
- Medical Advice
Please note that nothing contained in Romanov Cosmetics website or other websites and Social Media platforms linked to Romanov Cosmetics should be considered as medical advice. Please check with your doctor for any medical concerns before purchasing Romanov Cosmetics products.