Frequently Asked Questions
1. Product Questions:
What is the highest temperature that Romanov Cosmetics products can be stored?
Please store our products away from direct sunlight, high temperature and humidity. Keep in dry and cool place.
When do Romanov Cosmetics products expire?
We guarantee the product quality for 1 years at room temperature, unopened and unused. If the product is opened, please check the color and smell. If the color and smell has not changed since opening the product, rest assured that the product is good to use.
How soon will I notice a difference in my skin appearance?
Skin care is a process and every skin is different. We cannot provide a specific day when you will notice a difference. However, most of our customers have reported that in just a few days they have noticed a difference and after two weeks they have enjoyed a significant improvement of the treated area.
Are your products Paraben Free?
All Romanov Cosmetics products are Paraben free.
Are your products animal tested?
We are animal lovers and are proud to offer a product line that has not been tested on animals and never will.
What makes Romanov Cosmetics different?
Our products are specifically designed to deliver an unparalleled anti-aging effect. The unique technology used in our products has been highly recommended by some of the top plastic surgeons in Europe and in some instances has been used by Space programs to treat and protect the skin of the astronauts during their missions in space.
Can I place an order over the phone?
We work very hard to ensure a fast and easy ordering on the website. However, if you have any difficulties completing your order on the website please, feel free to call us at (866) 858-9375. Our Customer Service team will assist you Monday-Friday 9am – 6pm PST.
Can I modify or cancel my order?
Yes, please contact us at email@example.com or (866) 858-9375 within 24 hours from placing your order. Our friendly Customer Service team will assist you Monday-Friday 9am – 6pm PST.
Shipping and Return Questions:
How is my product shipped and how much is the shipping cost?
We are pleased to offer Free Shipping within the United States. We ship Standard Ground (3-5 business days). For shipping outside of the US please contact our Customer Service for a custom shipping quote.
Orders placed before noon (12 pm pacific time) on business days (excluding weekends & holidays) are processed same day. Orders placed after noon (12pm pacific time) will be processed the next open business day.
Can I return a product?
We believe in our products and wish that you become a loyal customer of Romanov Cosmetics. However, if for any reasons you are not fully satisfied with the product, please e-mail us at firstname.lastname@example.org to receive a free return label and full refund. We offer a 30-DAY Return Policy. We are unable to provide exchanges.